At Izzhaar Art Jewels, your trust means everything to us. We value your privacy and are committed to handling your personal information with care, transparency, and responsibility. This Privacy Policy explains what information we collect when you visit our website or place an order, how we use it, and the steps we take to protect it.
By using our website, you acknowledge this policy. Where consent is required by applicable law, we will seek your consent before processing your personal information.
1. Information We Collect
To provide you with a smooth and personalised shopping experience, we may collect the following information when you browse our website, place an order, or contact us:
- Personal and contact details: Your name, email address, and phone number.
- Billing and shipping information: Your billing address, delivery address, and other details necessary to process and deliver your order.
- Payment information: Payments are processed through our authorised third-party payment gateways. We do not store your complete card details on our own systems, although payment providers may process and retain certain payment-related information in accordance with their policies and applicable law.
- Order and communication details: Your order history, purchase details, and any information you share with us when contacting our customer support team.
- Website usage information: Depending on the tools and technologies used on our website, we may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website.
We collect only the information reasonably necessary for the purposes explained in this policy, subject to applicable legal requirements.
2. How We Use Your Information
Your information helps us serve you better and fulfil your orders efficiently. We may use it to:
- Process, confirm, pack, and deliver your orders.
- Send order confirmations, payment updates, shipping notifications, and tracking details.
- Respond to your questions, concerns, exchange requests, and other customer service enquiries.
- Improve our website, product offerings, shopping experience, and customer support.
- Detect and prevent fraudulent transactions, unauthorised activities, and misuse of our website.
- Meet applicable legal, accounting, tax, and regulatory obligations.
- Send promotional emails, offers, or brand updates where permitted by applicable law and, where required, with your consent.
You may opt out of promotional communications at any time using the unsubscribe option, where available, or by contacting us. Transactional messages necessary to fulfil your order may still be sent.
3. Data Protection & Sharing
Your personal information is important to us. We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business and fulfil your orders, including:
- Payment service providers to securely process transactions.
- Courier and logistics partners to deliver your purchases.
- Website hosting and technology providers to maintain our website and its functionality.
- Customer support and communication providers to respond to your enquiries and send order-related notifications.
- Professional advisers or government authorities where disclosure is necessary to comply with applicable law, protect legal rights, or respond to lawful requests.
We share only the information reasonably necessary for the relevant purpose and expect our service providers to handle it responsibly and in accordance with applicable requirements.
4. Cookies & Website Technologies
Our website may use cookies and similar technologies to support essential website functions, remember your preferences, understand website traffic, and improve your shopping experience.
Where applicable, non-essential cookies or tracking technologies will be used in accordance with your choices and applicable law. You may also manage or disable cookies through your browser settings, although certain website features may not function as intended if essential cookies are disabled.
If we use third-party analytics, advertising, or social media tools, those providers may collect information through their technologies in accordance with their own privacy policies and applicable requirements.
5. Data Security
We take reasonable technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration, loss, or misuse.
Although we strive to protect your information, no online platform or method of electronic transmission can be guaranteed to be completely secure. We continually aim to handle your information responsibly and take appropriate steps if a security issue arises, in accordance with applicable law.
6. Data Retention
We retain your personal information only for as long as reasonably necessary to fulfil the purposes described in this policy, including processing orders, providing customer support, maintaining business and tax records, resolving disputes, and meeting legal obligations.
When your information is no longer required for these purposes, we will take appropriate steps to delete it or anonymise it, unless continued retention is required or permitted by applicable law.
7. Your Privacy Rights & Choices
Depending on applicable law, you may have the right to:
- Request information about the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete information.
- Request deletion of your personal information where legally applicable and where we are not required to retain it.
- Withdraw consent for processing activities that rely on your consent.
- Opt out of promotional communications.
- Raise a concern or submit a grievance regarding the handling of your personal information.
To exercise an applicable right or make a privacy-related request, please contact us using the details provided below. We may need to verify your identity before acting on your request.
Withdrawing consent will not affect processing already carried out lawfully before withdrawal. It may also affect our ability to provide certain services where the relevant information is necessary.
8. Third-Party Websites & Services
Our website may contain links to third-party websites or use external services, including payment gateways and delivery tracking platforms. These services operate under their own terms and privacy policies.
We encourage you to review their policies before sharing information directly with them. We are not responsible for the independent privacy practices of third-party websites, except to the extent required by applicable law.
9. Children’s Privacy
Our website is intended for customers who are legally permitted to make purchases under applicable law. We do not knowingly collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us so that we can review the matter and take appropriate action.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.
Any revised version will be published on this page with an updated effective date, where appropriate. We encourage you to review this page periodically to stay informed about how we handle your information.
11. Contact Us & Grievance Redressal
Your privacy and trust are important to us. If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern regarding your personal information, please contact us:
Brand Name: Izzhaar Art Jewels
Email: izzhaarartjewels@gmail.com
Registered Business Address: LG-06, Swarn Plaza, Greater Noida - 20304
Grievance Officer: Kawal Kohli
Grievance Officer Email: rkbenterprises82@gmail.com
We will review and address privacy-related requests and customer grievances within the timelines prescribed by applicable law.
Thank you for trusting Izzhaar Art Jewels. We appreciate being a part of your journey and are committed to making your shopping experience safe, transparent, and enjoyable.