Refund policy
At Izzhaar Art Jewels, every piece is prepared and packed with love and care. We want your shopping experience with us to be as special as the jewellery you choose. To ensure a smooth experience for everyone, we kindly request you to read our Returns, Refunds & Exchange Policy before placing your order.
1. Returns & Refunds
As each order is carefully processed and prepared, we are unable to accept returns or offer refunds once an order has been successfully placed and delivered. We truly appreciate your understanding and encourage you to review your order details carefully before completing your purchase.
2. Exchanges for Damaged or Broken Pieces
Your order reaching you in perfect condition is important to us. In the unlikely event that you receive a piece that is damaged or broken upon delivery, we will be happy to look into the matter and assist you with an exchange, subject to verification and approval.
Please note that exchanges are only available for items received in a damaged or broken condition.
3. How to Request an Exchange
If your order arrives damaged or broken, please follow these simple steps so we can assist you:
- Get in touch with us promptly: Please report the issue to our customer support team within 24–48 hours of receiving your package.
- Share an unboxing video: To help us verify the issue, we require a clear, continuous unboxing video that begins with the unopened outer courier package and its tamper seal, and shows the opening of the package and the condition of the item received.
- Let us take it from there: Once we have reviewed and approved your request, our team will guide you through the return process for the damaged piece and arrange for a replacement.
Return Shipping for Damaged Items
In the unlikely event that you receive a damaged or broken piece, the return shipping cost will be borne by us. We kindly request you to arrange the shipment of the damaged item back to us, and we will cover the applicable return shipping charges. Our team will guide you through the process to ensure everything is as smooth and hassle-free as possible.
We kindly request that you retain the original packaging until your exchange request has been resolved.
4. Get in Touch
We’re always happy to help you with any concerns regarding your order. For exchange requests, please email us at izzhaarartjewels@gmail.com with your order number, a brief description of the issue, and your unboxing video.
Our team will review your request and guide you through the next steps.
Thank you for choosing Izzhaar Art Jewels and for being a part of our journey. Your trust means a great deal to us, and we truly appreciate your understanding and support.